How To Turn “Bad Leads” Into New Patients

By John Nesbit, CEO The Customer Factory

These simple changes can maximize the leads you are getting from your new patient marketing.

No matter what types of leads you are getting from your Facebook paid ad campaign there are some simple things you can do to maximize every opportunity, even if they are poor quality!

1. Respond to the leads immediately. All qualities of leads have a cool-off time that is measured in minutes, not hours, and certainly not days. Have a dedicated cell phone to receive all leads and be sure to reach out to any web-based leads as quickly as possible, even on nights and weekends. If you add a $10 scheduling bonus you’ll have your staff eager to take the phone home.

2. When responding, text first, then call. Most people won’t pick up when an unfamiliar number calls. It’s amazing how many new patients fail to connect that call they are getting right now is from the request they made just a few moments ago.

The way to beat this issue is simply to text them first something like “Hello Joe, This is Julie from Dr. Jone’s office. I’ll be calling you in a moment from this same number to set up the appointment you requested.” This will dramatically increase the number of people who pick up your call.

3. Be persistent. People get busy, get distracted, etc. So be willing to reach out up to a dozen times or more to the same lead. Most sales experts say that even the hottest leads need persistent follow-up. Good follow-up does make your office look “desperate” but rather it shows you care enough about them to keep reaching out for the connection. After all, they did ask for your help.

Of course, there are many more things to know in order to create a consistent flow of qualified new patients for your practice.

To save time, many practitioners choose to partner with my agency, The Customer Factory.

To find out if our marketing program is a good fit for your practice visit our website and book a 15-minute Discovery call. You could have new patients coming in as soon as this time next week.

Find out more at:

You may also like