Every now and then in business, *stuff* hits the fan.
Bill collectors start calling.
A vendor gets cranky.
Someone asks for a refund.
Or worse, you get a letter from the tax man or some government agency.
It happens. It’s part of business.
So here’s a simple but powerful piece of advice that has helped many business owners stay focused and moving forward:
Assign one person to be the pooper scooper.
This is the person who catches all the incoming mess.
Upset customers, government forms, complaint calls, overdue bills — all of it.
Their job is to take the hit quietly and keep the chaos from spreading through the team.
Because if you let that stuff bounce around your shop, it distracts everyone.
People get nervous. They want to help.
But it pulls them off the one thing they need to be doing — their actual jobs.
Once you’ve got your pooper scooper in place, here’s your next job:
Pour the coals on marketing and delivering.
Whatever the problem is —
Money helps fix it faster.
Late bill?
Refund demand?
Legal issue?
More money helps with all these.
But if you’re sitting there taking all the flak yourself, distracted and stressed,
You won’t be in the right mindset to generate income.
If you don’t have someone to catch the incoming mess,
Set a specific time each day to deal with it and ignore it the rest of the time.
Clear the noise.
Focus on producing.
Everyone hits tough times now and then.
That doesn’t mean you let it knock you off course.
Keep your head clear.
Protect your team’s focus.
And handle the drama with discipline.
By the way, I recently shared a new system I’ve been working on called Social Publicity.
It’s a steady, low-cost marketing method to help local business owners stay visible and bring in new customers — especially when you need them most.
Visit TheCustomerFactory.com/socialpublicity—to learn more about how we help businesses like yours grow without gimmicks or fluff.
